Servicing All Throughout Cork City

Servicing All Throughout Cork City

E-mail Policy

Last Updated: December 15, 2025

This E-mail Policy explains how 021electrician.com and 021 Electrician (“we”, “us”, “our”) use email and what you can expect when emailing us.

1. Business email use

We use email to:

  • reply to enquiries and quote requests

  • confirm bookings and appointments

  • send job related updates, invoices, and service information

  • respond to customer support queries

If you email us, we will treat your message as a request to contact you back by email (and where needed, by phone).

2. Marketing emails

We only send marketing emails (such as offers, reminders, or newsletters) where we have a lawful basis to do so, typically:

  • you have opted in, or

  • we have a legitimate reason and you have not opted out, where permitted by law

You can opt out at any time by using the unsubscribe link (if included) or by emailing us asking to be removed from marketing messages.

3. What we collect and why

Emails may contain personal data such as your name, contact details, address, and details about electrical work needed. We use this information to deal with your request and to manage our services.

For more detail on how we handle personal data and your GDPR rights, please see our Privacy Policy.

4. Attachments, photos, and safety

If you send photos, videos, or documents (for example fuse boards, meter boxes, or fault locations), you confirm you have the right to share them. Please avoid sending sensitive documents unless we specifically ask for them.

Do not email emergency fault reports where there is immediate danger (burning smell, sparking, smoke, or electric shock risk). Phone us instead so we can respond urgently.

5. Confidentiality and intended recipient

Emails from us are intended for the named recipient only and may contain confidential information. If you receive an email from us by mistake, please let us know and delete it.

6. Security and viruses

Email is not guaranteed to be secure. While we take sensible steps to protect our systems, we cannot guarantee emails will be free from interception, delay, or viruses. Please scan attachments before opening.

7. Retention

We keep email correspondence only for as long as needed to:

  • manage enquiries and jobs

  • maintain business records

  • meet legal or accounting obligations

We then delete or anonymise it where appropriate.

8. Spam and misuse

You must not use our email addresses or the website contact forms to send spam, abusive messages, or malicious content. We may block senders and report misuse where required.

9. Contact

If you have questions about this policy or want to update how we contact you, use the Contact page details on 021electrician.com.

Front Desk Support

Front Desk Support

Typically replies within a few minutes

Front Desk is Closed but we are still Answering the Phone

Front Desk Support
Hey, Heather here at the front desk. How may I assist you? Please note we are available here on WhatsApp Monday to Friday 8:00am - 4:30pm However you can still reach us by phone outside these hours 021 2032 111 (24hrs monitored line)
WhatsApp Live Support
Fearghal O Maolcatha
Fearghal O Maolcatha

Just left us a 5 star review

google

Huge thanks to Brian at 021 Electrician. We lost power to our sockets late on a Sunday night when the RCD tripped and seemed totally jammed. I rang the 24 hr emergency number and Brian answered the call straightaway. I explained my issue and he asked for a few photos of the fuse board and patiently talked me through how to safely get the switch back up and test the circuits. He even stayed online until we had everything working perfectly again. It is so rare to find a tradesman that responsive and genuinely helpful late on a weekend. Absolutely top-class service, I highly recommend him to anyone around East Cork.

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Jake G
July 14, 2026

By far the most professional and efficient tradespeople I have met. Cannot fault them. Thanks Dylan Brian and the lads.

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Una Crowe
July 4, 2026

Brian, Dominic & Co are so experienced, knowledgeable & obliging. They were brilliant to deal with. I wouldn't hesitate to recommend them to anyone looking for reliable & competent electrcians. Fantastic service all around.

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Akash Gupta
July 3, 2026

Dominic was great lad, he went in detail about his job to replace the extractor fan with real quality.

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eddie horgan
June 11, 2026

A trip switch went off on Sunday night around midnight. All lights went out & burglar alarm went off. I tried to turn on relevant trip switch but it would not turn back on. I had to do something as next door neighbour had leaving cert exam next day. I knew it would be expensive to get an electrician in an emergency but had no choice. I googled “electrician cork emergency”. The first 24 hour service number I rang just rang out & nobody rang back. The second number I rang was 021 Electrician and Brian answered within a few rings. I explained problem & he said that if he had to call out he would have to charge so he would talk me through fix. First suggestion did not work so Brian kept going with more suggestions until lights came back on & alarm went off. I was very thankful & insisted on paying but Brian would not take any money. Unbelievable service!! I will definitely use 021 Electrician in future

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Loren Flynn
June 7, 2026

Brian was excellent, arrived out to the house on a Sunday evening and stayed for many hours. He was so lovely. Thanks Brian